Dependable Solutions, Consistent Excellence: Your Software Engineering Partner.
From fixing bugs with highest priority, to organising continuous support process for your business — we’ll support and maintain your software project throughout its lifecycle.
Once the development of your software project is complete and the application is live, we don't just walk away, we are here to support you going forward, regardless whether you are an existing client or had your project implemented by other developers. We're here to help you get quality application support & maintenance.
If you've developed the project with us, we will have already had worked out with you an uninterrupted transition to support phase. For any new customers, we're here to analyse your support requirements and propose the right model for you.
We will engage with you and your partners to organise a knowledge transfer, involving identifying critical information, documenting architecture and system workflows to ensure continuity.
We can help setup a help desk or a dedicated maintenance team to maintain solution continuity and solve technical issues and inquiries related to products or services.
Our expert team provides exceptional technical assistance after delivery. We take great satisfaction in guaranteeing your systems consistently operate and perform at their best.
With over 11 years of expertise, our team excels in addressing every aspect of our clients' application maintenance and support requirements.
We guarantee that your applications are equipped with the most recent products and updates, enabling you to maximize their potential.
We present adaptable support choices and payment conditions to accommodate your financial plan. Rest assured, as you'll be aware of the precise expenses and have your support requirements fulfilled.
Our expert team provides exceptional technical assistance after delivery. We take great satisfaction in guaranteeing your systems consistently operate and perform at their best.
All support requests on your projects will be directed to either online helpdesk system or your account manager. The issues will then be picked up by our developers and fixed, tested, and then delivered. If developers are unable to resolve the query, they will escalate the issue to project owner so that your problem can be addressed and clarified accordingly. Support requests are submitted using our in-house helpdesk system, where a the issue is tracked and a full issue history is available.
Our helpdesk is available 9am - 6 pm weekdays and is regularly monitored out of hours.
As well as our online helpdesk, you can also get in touch by telephone or via email - whatever's the most convenient for you.